Work Setting:

In Office

Job Description:

ERB Industries, Inc., is seeking a Customer Service Representative with experience supporting a national sales team. The ideal candidate should possess strong customer service skills, knowledge of manufacturing operations, and experience supporting both Sales Teams and customer order support. This role requires close collaboration with multiple departments and team members at all levels of the organization, along with strong organizational skills. Being trilingual in English, Spanish and French would be a plus, but English is the only required language. I currently have three openings and the chosen candidates may be asked to work one of the shifts mentioned above. 

All FT employees are eligible for our benefits package that includes medical, dental, vision, life, FSA, a 401(k) plan and paid vacation/sick time.

Desired Experience:

Customer Service

Order Management

Manufacturing Environment

Inventory Knowledge

Sales Support

Key Responsibilities:

• Provide excellent customer service and communication (both written and verbal).
• Answer phones, respond to emails, and work directly with Sales Managers and customers.
• Have strong attention to detail, working quickly and efficiently, while maintaining quality and accuracy.
• Follow processes and procedures.
• Support Sales Managers in their territories with customer orders.
• Talk and type simultaneously and accurately.
• Ability to lift up to 50lbs.

Qualifications:

• Possess and/or be able to execute the "Key Responsibilities" listed above. 
• Strong attention to detail and organizational skills.
• Proficient in basic office functions such as email, Word, and Excel.
• Experience supporting Sales Managers with customer orders.
• Candidates with proven sales support experience in a manufacturing environment will be preferred. 
• Pay Range: $18.00 per hour

Shift:

Monday - Friday: 8-5, 9-6, or 10-7 for the Gulf (West) Coast position.

If you are a motivated individual with the required experience and skills, we encourage you to apply for this exciting opportunity to join our team at ERB Industries, Inc. We are an equal opportunity employer.